Effective Date: [Current Date]
At Trabybes Adventure Safaris, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (www.trabybesadventuresafaris.com), book our services, or interact with us.
By using our services, you consent to the practices described in this policy.
We collect information necessary to provide you with exceptional safari experiences:
1.1. Personal Information You Provide:
Contact Details: Name, email address, phone number, physical address.
Booking Information: Travel dates, party composition (ages of children), passport details, dietary requirements, health information relevant to your safari (e.g., fitness level for trekking).
Financial Information: Payment card details (processed securely via third-party gateways), billing address. We do not store full card details on our servers.
Communications: Records of your correspondence with us via email, phone, or contact forms.
1.2. Information Collected Automatically:
Technical Data: IP address, browser type and version, time zone setting, device information.
Usage Data: Pages visited, time spent on pages, clickstream data, and how you navigated to and through our website (via cookies and similar technologies).
We use your information for the following lawful purposes:
To Fulfill Your Booking: Process reservations, arrange services (accommodation, permits, transport), and manage your itinerary.
Communication: Send booking confirmations, pre-departure information, important updates, and respond to your inquiries.
Payment Processing: To securely process transactions for deposits and final balances.
Personalization: Tailor our website content and safari recommendations to your interests.
Marketing (with your consent): Send promotional offers, safari news, and travel inspiration via email. You may opt-out at any time.
Legal & Compliance: Comply with applicable laws, regulations (e.g., immigration, park authorities), and resolve any disputes.
For clients in the European Union and other regions with similar data protection laws, we process your data on the following legal bases:
Contractual Necessity: To perform the contract we have with you (i.e., to provide your booked safari).
Legitimate Interests: For our operational business needs (e.g., website security, fraud prevention, improving our services), where such interests do not override your rights.
Consent: Where we have obtained your clear, explicit consent (e.g., for marketing emails).
Legal Obligation: To comply with our legal and regulatory requirements.
We only share your data when necessary and under strict confidentiality:
Service Providers: Trusted third parties who perform essential functions (e.g., lodges, airlines, local guide associations, payment processors, email service providers). They are contractually bound to protect your data.
Government & Park Authorities: To secure necessary permits (gorilla, park entry) as required by law.
Legal Requirements: If required by law, subpoena, or to protect the rights, property, or safety of Trabybes, our clients, or others.
Business Transfers: In connection with a merger, sale, or transfer of company assets.
We never sell or rent your personal information to third-party marketers.
Your information may be transferred to, and processed in, countries other than your country of residence (e.g., from the EU to Uganda). These countries may have different data protection laws. We ensure all such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or your explicit consent.
We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), secure servers, access controls, and regular security assessments. No method of electronic transmission or storage is 100% secure, but we strive to use commercially acceptable means to protect your data.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typical retention periods are:
Booking Data: 7 years after trip completion (for legal and financial record-keeping).
Marketing Lists: Until you unsubscribe or request deletion.
Inquiry Data (non-booking): 2 years.
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain circumstances.
Right to Restrict Processing: Request we limit how we use your data.
Right to Data Portability: Request transfer of your data to another controller.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
To exercise these rights, please contact us using the details in Section 10. We will respond within one month.
Our website uses cookies to enhance functionality, analyze site usage, and support marketing efforts. You can control cookie settings through your browser. Disabling cookies may affect your website experience. See our Cookie Policy for detailed information.
Our services are not directed at individuals under 18. We only collect data about children when provided by a parent or guardian in the context of a family booking.
Our website may contain links to third-party sites (e.g., lodges, conservation charities). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.
We may update this policy periodically. The “Effective Date” at the top will indicate when it was last revised. We will notify you of material changes via email or a prominent website notice.
For any questions, concerns, or to exercise your privacy rights, please contact our Data Protection Officer:
Trabybes Adventure Safaris
Bulenga Trading Centre, Wakiso, Uganda
📞 Phone: +256785202345
✉️ Email: info@trahybesadventuresafaris.com/
🌐 Website: www.trabybesadventuresafaris.com
Trahybes Adventure Safaris, the premier local tour operator crafts transformative safari experiences across Africa’s most iconic parks. From luxury game drives in Maasai Mara National Park to intimate encounters with Gorilla in Bwindi Impenetrable Forest, our eco-conscious itineraries connect you with wildlife, culture, and wellness.
